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"},"weAre":{"header":"Welcome to Cloud 9","description":"

Where Beauty Meets Wellness

Cloud 9 is a luxury beauty and wellness destination in the heart of Welling, offering expert nail services, facials, skin treatments, Head Spa experiences, Herbal Pedicures, Brows & Lashes, waxing and beauty services.

Combining premium products, professional expertise and exceptional care, we create a relaxing space where beauty, confidence and wellbeing come together.

Relax • Recharge • Restore ✨

"}},"privacyPolicy":"

Collection and Use of Personal Information by Cloud 9 Nail Spa

Users of our website remain anonymous until they choose to disclose their identity. Information gathered from system logs, such as IP addresses, is utilized for technical server administration purposes. IP addresses are also used for general statistical demographic information, providing insights into the regional origin of connections. Subscribing to Cloud 9 Nail Spa requires the completion of a form, including contact information (e.g., email address) and demographic details (e.g., gender). The provided information is utilized to facilitate necessary communication and tailor content to user preferences.

Cookie Policy

Web browsers may store text files, or \"cookies,\" on users' devices for proper portal functioning, particularly for authorized actions. Cookies do not allow for user identification, and personal data is not processed or stored using cookies. Cloud 9 Nail Spa uses cookies to maintain user sessions, enhance service alignment with user needs, and generate viewing statistics for portal improvement. Users can configure their browsers to disable cookie storage, but this may impact certain website functions.

Detailed Information on Cookies

Cloud 9 Nail Spa employs various types of cookies, including session and persistent cookies, both proprietary and third-party cookies (e.g., Google Analytics, Facebook). Information gathered is used to customize system content, appearance, and other parameters to device and customer preferences and to collect statistical demographic data.

Nail Aftercare Service

Chipped nails within 7 days for gel polish can be reported for a free touch-up within 7 days. A small fee is applicable outside this period.

Privacy Protection Measures

User information is safeguarded through coded sessions, encrypted profile access passwords, and secure storage and processing practices, compliant with UK law.

Disclosure of Personal Information

Certain features of Cloud 9 Nail Spa involve user-generated content becoming publicly accessible. Users have control over the publication of their content after authorization.

Access, Correction, and Deletion Rights

Users have access to a profile page for viewing, modifying, and deleting personal information. Additional requests can be made in writing.

Freedom of Choice

Users can choose the extent to which they engage with features and share personal information. While most features are available without providing personal information, subscription is voluntary and can be terminated at any time.

Questions and Feedback

User opinions, comments, and questions regarding information confidentiality are welcomed and can be directed to Cloud 9 Nail Spa via email or postal address provided.

Personal Data Processing

Legal basis and purposes of processing customer personal data by Cloud 9 Nail Spa are outlined in a separate section.

Information Obligation for Clients

Details on personal data processing, controller contact information, and the scope of data processing are provided to clients.

Scope of Personal Data Processing

Data processed includes name, email, phone number, address, device IP, date of birth, photo, and gender.

Aims and Legal Basis of Data Processing

Processing is performed for contractual, marketing, profiling, research, legal, internal analysis, and system development purposes, as detailed in GDPR regulations.

Profiling/Grouping

Customers may be profiled based on activity, geolocation, gender, usage time, and preferences for targeted advertising, reminders, recommendations, and promotions. Users can object to such processing.

Categories of Recipients of Personal Data

Recipients may include group companies, legal authorities, service providers, subcontractors, and cooperating entities.

Transfer of Data Outside the European Economic Area

Data will not be transferred outside the European Economic Area.

For further details, users can contact Cloud 9 Nail Spa through provided contact channels.\"

SALON POLICY

By booking an appointment with Cloud 9, you agree to the following salon policies.

1. HEALTH & SAFETY

We only work on healthy nails. We reserve the right to refuse service if there are signs of infection, fungus, warts, open wounds, or severe skin conditions.
Please inform us of any allergies, sensitivities, or medical conditions before your treatment.
Children and pets are not permitted in the salon.

2. APPOINTMENT & SERVICE

Prices may vary depending on nail length, design complexity, and products used.
Refills are not always possible and may require a full removal and reapplication.
Additional charges may apply for nail reconstruction or extensive nail art.

3. SATISFACTION POLICY

If you are unhappy with any aspect of your treatment, please let us know before leaving the salon so we can rectify the issue.
Once you leave the salon, the service is deemed accepted.

4. REPAIRS & GUARANTEE

Gel polish and nail enhancements are guaranteed for 7 days from your appointment date.
Any workmanship-related issues reported within 7 days will be repaired free of charge.
Repairs due to accidental damage, breakages, misuse, or issues reported after 7 days will be charged.

5. REFUND POLICY

We do not offer cash refunds after you have left the salon.
If there is a problem with your nails, we will always endeavour to correct the issue before considering any further action.

6. PERSONAL BELONGINGS & GIFT VOUCHERS

We are not responsible for loss or damage to personal belongings.
Gift vouchers are valid for 6 months from the purchase date.
Gift vouchers are non-refundable and cannot be replaced if lost, stolen, or damaged.

7. ADDITIONAL TIME CHARGE

We value your time and ours. If you are indecisive, unsure about what you want, or have extremely high demands that require extra time, we reserve the right to charge an additional fee for the extra time spent on your service.

IMPORTANT NOTE

No food or drink to be consumed during treatments.
Please arrive on time for your appointment. Late arrivals may result in shortened treatment time.
Please inform us immediately if you experience any discomfort during your treatment.
Care for your nails gently to keep them beautiful and long-lasting.
If you need to change or cancel, please give us at least 24 hours notice.

Thank you for your understanding and support.

We look forward to pampering you at Cloud 9. ✨

","consentForm":"

Consent Agreement for Utilising Services At Cloud 9 Nail Spa

1. I acknowledge that by availing myself of the services provided by Cloud 9 Nail Spa, I am expressly agreeing not to request a refund from Cloud 9 Nail Spa after receiving the services. This includes instances where I have changed my mind or am dissatisfied with the results of the nail, manicure, or pedicure services. Recognising the time invested by Cloud 9 Nail Spa in delivering these services, I believe in their ongoing support.

2. Recognising my responsibility for the care of my hands and nails, I understand that I cannot compel Cloud 9 Nail Spa to redo or refund any services if I choose to pull, peel, or accidentally damage my nails.

3. I acknowledge that information about treatment reactions and sensitivities has been provided through informational leaflets or by the salon's technicians. I accept the potential risks, including swelling, irritation, and redness.

4. In the event of any adverse reactions, I agree to return to the salon for professional product removal and not attempt removal on my own. If symptoms persist, seeking medical attention is my responsibility.

5. I expressly absolve the technician/salon from any responsibility in the case of reactions, including those listed above or any other unforeseen reactions.

6. By scheduling an appointment with Cloud 9 Nail Spa, I automatically grant consent for nail and treatment services for myself and my children under 18 years old.

7. I understand the obligation to inform Cloud 9 Nail Spa about any medical conditions, mental health concerns, diabetes, fungal infections, allergies, bruises, or any other relevant issues before the commencement of services.

8. Acknowledging that extending my natural nails significantly beyond their bed length may impact their structural integrity, I understand the potential consequences, such as breakage, peeling, and lifting. In such cases, I absolve Nail technicians and the Salon of any responsibility.

9. I affirm that I am in good overall health and mental clarity to comprehend the contents of this disclaimer.

","termsAndConditions":"

Scheduled Arrival and Appointment Punctuality

To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

Cancellation Policy

At Cloud 9 Nail Spa, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a loss of the appointment.

Clients arriving more than ten minutes late risk losing their appointment. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

Minors and Students Policy

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

While we welcome all students, our discounts are applicable exclusively to students under the age of 18, as individuals beyond this age range are presumed to have established careers and employment.

Consent Forms

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Treatment Bundles

Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 6 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended.

Gift Vouchers

Gift vouchers are available. Cloud 9 Nail Spa assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date.

Lost Property

Clients are advised to take care of their belongings while at Cloud 9 Nail Spa, as we cannot assume responsibility for any lost or damaged items.

Nail Aftercare Service

Should you experience chipped nails within 7 days for gel polish, please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within 7 days. A small fee will be charged for issues reported outside this period.

Privacy

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

Refund Policy

All purchases are final, and exchanges or refunds are not possible.

Promotions

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and Cloud 9 Nail Spa reserves the right to cancel promotions at any time.

The Right to Refuse Treatment

We reserve the right to refuse treatment. Disrespect and rudeness toward Cloud 9 Nail Spa staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.

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Contact us

Feel free to get in touch with us.